I have found the products I like but I don't know how to order them.
There are 4 ways to order the products you like.
Whichever way you choose, you can consult a representative at any time by calling our call centre on 210 96 00 185
1st way of ordering - Ordering through our online store.
In this case you click on the photo of the product you want to purchase and then click on the "Cart" button. In this way the product you selected is automatically placed in your shopping cart. You can then use the same procedure to add other products that you may be interested in to the same shopping cart.
Once you have completed your browsing on the website of Aromafactory.gr then at the top right of the page there is a small basket in which if you drag your mouse you will see the "Buy" button. By clicking on the "Buy" button you will open the Step 1 page in which you can choose the quick purchase with the title "Buy as a guest" in which you simply note the shipping details and complete your purchase by simply following the 6 steps by clicking on the "Confirm Order" button which appears in the 6th step.
The whole process will not take you more than 2 minutes!
2nd way of ordering - Telephone order
Write down the codes of the products you are interested in (the codes are shown in the description of each photo) and call 210 96 00 185
3rd way of ordering - Contact us by message on our Facebook page
First you can visit our page at www.facebook.com/aromafactory.gr (like it if you haven't already) and send us a message asking us anything you want or completing your order by sending the codes of the products you are interested in along with the delivery details (name, address, city, postal code and contact phone number)
4th way of ordering - Order via messenger on Facebook by clicking here
Note the codes of the products you are interested in (the codes are shown in the description of each photo) and click on send. It won't take you more than 1 minute to complete your order ;)
What should I do in case my order is late?
Your order is prepared the same day and delivered for shipment either the same day (if the order is placed on a business day by 4pm) or the next business day.
Delivery of the products takes place within one business day for 90% of the cases and within two (2) business days from the day after the order is placed for the remaining orders. At any time you can contact the store to keep you informed of the progress of your order as well as check the status of your order using your shipping code at https://www.taxydromiki.gr/Tracktrace.aspx
What is cash on delivery and how can I pay for the products I want to buy?
Aromafactory.gr provides 4 different ways of payment for the products you have purchased.
1st payment method - Cash on delivery
- Cash on delivery refers to the payment of the parcel upon receipt at your door. That is, you will pay the courier employee when and only when he delivers your parcel.
2nd method of payment - Bank Deposit
- Payment can be made by transferring the amount to one of the following bank accounts held by the company.
3rd payment method - Paypal
- Payment can be made via paypal.
4th Payment Method - Credit Card/Debit Card
- Payment can also be made using a credit card. What is the transfer fee? For orders under 40 € and payment by cash on delivery the shipping charge is 5,9 € for all of Greece regardless of weight.
For orders over 40 € there is no charge at all.
If you choose to pay by bank deposit, then the delivery charge is only 3 € for all of Greece regardless of weight, and in this case for orders over 40 € there is still no charge at all.